Question 1

How do I place a wholesale order?

Accepted Answer

Submit a request via the contact form, your account manager, or the Vita Supply API. Quotes are firm within four business hours during business days.

Question 2

Do you have a minimum order quantity?

Accepted Answer

MOQs are set per category. Consumer electronics typically start at 25 units per product line; enterprise hardware often has no MOQ.

Question 3

Can I mix categories in a single order?

Accepted Answer

Yes. Multi-category orders are consolidated in-hub and shipped as a single consignment where routing allows.

Question 4

What payment terms do you offer?

Accepted Answer

Prepayment, net-30, and net-60 subject to credit review. Enterprise accounts can request net-90 or milestone billing.

Question 5

Do you accept purchase orders?

Accepted Answer

Yes — via portal, EDI, or API. Blanket POs with release schedules are supported for volume commitments.

Question 6

Where do you ship to?

Accepted Answer

Vita Supply ships to 180+ countries, with next-day delivery in 60+ markets across EMEA, North America, and APAC.

Question 7

Which incoterms do you support?

Accepted Answer

EXW, FCA, CIP, DAP, and DDP. Incoterms are agreed per order and locked into the pricing response.

Question 8

Do you offer drop-ship?

Accepted Answer

Yes. White-label drop-ship with your branding, packing slips, and return address is available across all consumer categories.

Question 9

How is duty and tax handled?

Accepted Answer

For DDP orders we collect duty and tax at quote time. For DAP orders duty is settled by the buyer on import.

Question 10

What is your returns policy?

Accepted Answer

New, sealed items may be returned within 30 days subject to vendor policy. RMAs are opened via the portal or the /v3/returns endpoint.

Question 11

How are DOA units handled?

Accepted Answer

Dead-on-arrival units are replaced at Vita Supply's cost provided the RMA is opened within 14 days of delivery.

Question 12

How do I get API access?

Accepted Answer

Complete the contact form or ask your account manager. Sandbox credentials are typically issued within one business day.

Question 13

Is the sandbox free?

Accepted Answer

Yes. Every customer gets a permanent, isolated sandbox with deterministic data — no cost, no expiry.

Question 14

What are your API rate limits?

Accepted Answer

Default limits are 60 rps burst / 600 rpm sustained per key. Higher limits available on enterprise contracts.

Question 15

Do you support webhooks?

Accepted Answer

Yes. HMAC-signed webhooks are delivered at-least-once with exponential backoff and full replay via the portal.

Question 16

Which SDKs do you offer?

Accepted Answer

First-party SDKs for TypeScript, Python, and Go, generated from a published OpenAPI 3.1 spec.

Question 17

Do you sell single seats?

Accepted Answer

Yes. Vita Supply transacts from single seats up to seven-figure enterprise agreements.

Question 18

Do you handle direct publisher programs?

Accepted Answer

Yes. We transact through direct publisher programs with full lifecycle management including provisioning, true-ups, and renewals.

Question 19

Can you consolidate multiple publishers under one contract?

Accepted Answer

Yes — that is one of our most common engagements. We cover productivity, creative, virtualisation, cybersecurity, and dozens of SaaS categories under a single commercial owner.

Question 20

What does license optimisation deliver?

Accepted Answer

Typical outcomes are a 12–18% annual cost reduction, harmonised renewal dates, and an audit-ready entitlement position.

Question 21

What are your support hours?

Accepted Answer

Business-hours commercial support in every region we operate. Enterprise contracts include 24/7 P1 incident cover for the API and order platform.

Question 22

How do I open a support ticket?

Accepted Answer

Through the customer portal, by email to support@vitasupply.com, or via the /v3/support endpoint.

Question 23

What SLAs do you guarantee?

Accepted Answer

99.99% API uptime, four-hour commercial response, and one-hour P1 acknowledgement under enterprise contracts.

Question 24

How long is a typical AI engagement?

Accepted Answer

Discovery is two weeks. Prototyping runs 4–6 weeks. Full productionisation ranges from 8–20 weeks depending on scope.

Question 25

Do you use our data to train models?

Accepted Answer

No. Your data is used only for your systems. Vita Supply signs strict DPAs and offers per-tenant data isolation.

Question 26

Which foundation models do you support?

Accepted Answer

OpenAI, Anthropic, Google, Azure OpenAI, Meta Llama, and Mistral — plus fine-tuned open-source models where appropriate.

Question 27

Which currencies do you invoice in?

Accepted Answer

GBP, EUR, USD, AED, SGD, AUD, JPY, and CAD. Additional currencies available on request.

Question 28

Do you accept card payments?

Accepted Answer

Yes, for orders up to £25,000. Larger orders are invoiced via bank transfer or trade financing.

Question 29

Do you support export-controlled products?

Accepted Answer

Yes, subject to EAR, UK ECJU, and EU dual-use controls. Vita Supply operates a dedicated trade compliance team.

Question 30

Which languages does your team operate in?

Accepted Answer

English, French, German, Spanish, Portuguese, Italian, Arabic, Mandarin, Japanese, and Korean.

Question 31

How do I open an enterprise account?

Accepted Answer

Contact our enterprise team. Onboarding takes 5–10 business days and includes credit review, DPA, MSA, and API provisioning.

Question 32

Do you offer dedicated account management?

Accepted Answer

Enterprise contracts include a named account director, a solutions architect, and 24/7 P1 incident cover.

Question 33

Can we require data residency in our region?

Accepted Answer

Yes. Data residency is available for the EU, UK, US, UAE, and APAC regions on enterprise contracts.

Answers from the teams closest to the work.

Wholesale ordering

Shipping

Returns

API access

Software licensing

Support

AI consulting

Payment methods

International customers

Enterprise accounts

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